Graphite Electrode Technology Nipples UHP HP RP

Product Description

Size table of one-inch three-buckle graphite electrode joint

Size table of one-inch four-buckle graphite electrode joint

After Sales Service

1. The warranty period of all products sold by our factory is one year. During the warranty period, door-to-door repairs are free (except for malfunctions or damage caused by human factors or irresistible natural phenomena).

2. After receiving the notice of repair, rush to the scene and solve the problem within seven working days.

3. Users can consult related technical issues through after-sales telephone calls and provide clear solutions.

4. Productively cooperate with users to do a good job of on-site operation and maintenance management of products, and can provide users with spare parts and accessories of our products at cost prices at any time.

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5. When the user has a performance failure during normal use, the company has the above warranty service. In addition, if applicable laws and regulations provide otherwise, the company will comply with relevant laws and regulations.

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6. During the warranty period, paid maintenance services will be implemented in the following situations:

(1) Damage due to man-made or irresistible natural phenomena;

(2) Failure or damage caused by improper operation;

(3) Failure or damage due to the transformation, decomposition, and assembly of the product.

FAQ

Q: What information should I let you know if i want to get a quotation?

A: The required material dimension (diameter*length; if possible, please kindly supply us drawings).

If it is possible, please also provide the application of products, we will recommend the most suitable products with details for confirmation.

Q: How can you control your quality?

A: For each production processing, We have a complete QC system for the chemical composition and physical properties. After production, all the goods will be tested, and the quality certificate will be shipped along with goods. 

Q: What is your lead time? 

A: It usually needs about 15- 20 days after receiving the PO. 

Q: What are your payment terms?

A: We can accept a 30% deposit, 70% balance to be against the BL copy or by LC, or other payment terms. (according to your order value)

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Q: Can we visit your company?

A: Yes, for sure, It's my pleasure to visit Our company.

Q: What is the shipping cost?

A: The shipping cost is determined by the destination port, weight, packing size, total CBM of the products, we will try best to get the most reasonable shipping cost from the forwarders or express couriers to help you save more money.